Frequently Asked Questions

Upon verification of the payment, we will proceed to notarize the documents at our Public Notary. The product will be delivered along with all relevant documents and the keys.

After the payment is processed, the estimated delivery timeframe ranges from 3 to 10 business days, depends on the buyers location.

No, we only do online transactions at the moment. We do not have a showroom available and the number of employees does not allow us to perform transactions within the warehouse.

Your ID data is required to verify your identity and issue invoices.

*You may request details of personal information which we hold about you under the Data Protection Policy.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

Once the auction concludes, we kindly request that all participants who placed a bid reach out to us for confirmation on whether they have won the auction.
Offers cannot be canceled!

By bank wire transfer to our account within 2 business days of placing your purchase order. In the payment description, you must specify the Wire Reference Number provided.

No. The user does not have the right to withdraw their bid for the product after the auction has ended. Once the bid is made, the user is legally bound.

If the user refuses to pay for the won product, a penalty will be imposed on him and his account will be blocked. This user will no longer have the right to participate in further auctions. The account can be reactivated only at the discretion of OUR WEBSITE and only after the user who violated the agreement has paid all penalties.

Penalties are assessed at 2% of the product’s price.